Shipping & Returns
SHIPPING INFORMATION
At So Sadity by E, we prioritize your experience. We have a standard 24-48 hour processing time for all orders. This timeframe may vary during sales or holidays, so please keep that in mind!
Shipping Methods:
- UPS GROUND: 3-5 BUSINESS DAYS
- UPS EXPRESS: 1-2 BUSINESS DAYS
- UPS NEXT DAY AIR: Overnight
Important:
No shipments will occur on Sundays or holidays.
If you're in a rush and need your order tomorrow, we’ve got you covered! Just place your order by 11:30 AM Central Time for same-day shipping.
ORDER PROCESSING
To ensure timely delivery, please double-check your billing and shipping information. Orders may be delayed for verification if discrepancies arise. So Sadity by E reserves the right to decline orders and issue refunds at our discretion.
All hair orders exceeding $50 will require a signature upon delivery.
TRACKING INFORMATION
You’ll receive an email with your tracking number once your order ships. If you haven’t received it within 48 hours, please reach out to us at 630-730-5168 with your order number handy.
We do not ship on Sundays, holidays, or during natural disasters.
BACKORDERS
In the rare event of a backorder, you’ll be placed on a priority waitlist. We’ll notify you via phone or email with an estimated arrival date. If we cannot ship your item within 7-10 business days, we will offer a full refund.
CANCELLATION AND MODIFICATION POLICY
Orders can be modified, but we do not offer full refunds due to the nature of our products. Please refer to our Return and Exchange Policy for more details.
RETURN AND EXCHANGE POLICY
Your satisfaction is our priority, but due to health regulations, returns must adhere to specific guidelines. All returns are processed within 1-2 business days upon arrival.
RETURNS: If your item is damaged, defective, or materially different, contact us at 630-730-5168 within 3 days of receipt. We’ll gladly initiate an exchange if the hair doesn’t meet our brand standards.
EXCHANGES: Exchanges can be made within 3 business days of receiving your product. Please note that we cannot accept any items that have been used or altered. For hygiene reasons, human hair products cannot be returned once used.
- All exchanges must be for items of equal or greater value.
- You’ll need to cover shipping costs for returns.
- Exchanges are limited to two per order. Refunds are only granted if we are at fault.
RETURN AND EXCHANGE PROCEDURE: We are here to assist you! Upon receiving your order, examine the items to ensure they match your expectations. If you have any questions or issues, contact us immediately at 630-730-5168 or info@SoSadityByE.com.
IMPORTANT NOTE
So Sadity by E is not responsible for lost or damaged packages. A signature is required on all shipments to prevent theft. We will not issue refunds for returned packages but will assist with reshipment once your package arrives.
