Shipping & Returns

SHIPPING INFORMATION

We have a standard 24-48 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. 

Please review our shipping methods to receive an estimated timeframe of the delivery of your package. We recommend making your hair appointment with these time frames in mind. If you are out of time and need your shipment tomorrow, we’ve got you covered! We offer an Express service so you can keep your appointment. Orders must be placed by 11:30 AM Central Time to ship out the same day. 

******NO SHIPMENT WILL TAKE PLACE ON SUNDAYS NOR HOLIDAYS******

 ORDER PROCESSING

Incorrect billing information and/or shipping to an address other than the billing address may cause shipping delays, as information must be verified. So Sadity by E has the right to decline an order and issue a refund at our sole discretion. Confirmation of billing may be required and customer can/will be contacted via phone and email to complete. All hair orders or any order that exceeds $50 will require a signature for delivery.

TRACKING INFORMATION

You will receive an email with a tracking number once your items have been shipped. If you do not receive a tracking number within 48 hours of placing your order, call So Sadity by E at 630-730-5168. Please, have your order number when you call.

We do not ship on Sundays , holidays, or in the occurrence of a natural disaster.

BACKORDERS

Rare, but if a backorder occurs on your item(s); you will be placed on a priority waitlist. We will immediately ship item(s) upon arrival. To add, we will contact you by phone or email with the estimated arrival date. If we are unable to ship the backordered item(s) in a reasonable length of time of 7 to 10 business days, we will contact you immediately and offer you an option of a full payment refund.

CANCELLATION AND MODIFICATION POLICY

Orders can be changed or modified but never cancelled for “full refund”. We DO NOT OFFER REFUNDS, due to the nature of the product. Once the order has been placed, we will only make modifications to the order. Please, refer to Return and Exchange Policy.

RETURN AND EXCHANGE POLICY

Due to the nature of the product, your order must meet Federal Health Regulations before requesting a return or exchange. All returns are processed within 1-2 business days upon arrival.

RETURNS 

All hair has undergone a quality assurance process to ensure it is free of imperfections. If you receive an item that is damaged, defective, or materially different, please call customer service at 630-730-5168 within 3 days of the receipt date. 

If the hair received does not meet brand standards, we will gladly exchange it and begin the exchange process per our cost.

All incoming shipments will be examined to ensure all product is in its original condition. No in-store credit will be given if product has been unraveled, co-washed, or manipulated in any manner from its original state.

So Sadity by E
1552 South Route 59 #1047
Naperville, IL 60564

EXCHANGES

So Sadity by E at its sole discretion, may exchange products under the following conditions:

• Requests must be made within 3 business days of receipt of product(s).
• Any exchange requested after 3 business days of receiving the product will not be honored.
• We will not accept any merchandise, which has been used or altered (unraveled, washed, brushed, combed or cut) in any way.
• According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.
• Product must be exchanged for something of equal or greater value.
• In order to process an exchange, the product will need to be sent back at your expense. Once your product has been received it will be examined thoroughly. If the product has been returned unused in its original condition, we will exchange the product for something of equal or greater value per your selection.
• Exchanges are limited to two exchanges per order. No refunds will be permitted, unless it is determined that So Sadity by E is the party at fault due to a fulfillment error, then we shall exchange the product at no additional cost to the customer.
• Customer is responsible for the reshipment cost as that is a separate service that has already been used.
• For any exchange that permits a difference (less than original) customer will hold a in-store credit for the remaining balance owed as we do not refund ANY costs.
• EXCHANGES ARE EXCLUDED DURING SALES LABELED FINAL SALE.

RETURN AND EXCHANGE PROCEDURE 

Our Customer Service department will personally guide you over the phone to assist you with your returns and exchanges request.

When you receive your item(s), open the box and visually examine the product to verify if you have received the desired texture and lengths you ordered. You can gently take the hair out of the plastic. At this time, you can determine if the products you have received are damaged, defective, or materially different from what you ordered.

Please, contact us immediately at 630-730-5168 or info@SoSadityByE.com with any discrepancies or questions.

PLEASE NOTE:

So Sadity by E isn’t responsible for any lost/damage packages. A signature is required on all packages to avoid stolen shipments. We will not issue any refunds if your package is returned. We will contact you once your package arrives for reshipment.